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SHIPPING & RETURNS

At Castro & Cohen General Services LLC, we are committed to providing a smooth and efficient shipping process. Please read our shipping and refund policies carefully before making a purchase.

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1. Shipping Policy

1.1. Processing and Delivery Times

  • Orders are processed within 3 business days after payment confirmation.

  • Delivery times vary depending on the destination and the shipping method selected at checkout.

  • We are not responsible for delays caused by external factors, such as weather conditions, customs procedures, or courier service disruptions.

1.2. Shipping Costs

  • Shipping costs are calculated at checkout based on the order’s weight, dimensions, and destination.

  • Any additional customs duties, taxes, or import fees are the responsibility of the buyer.

1.3. Order Tracking

  • Once the order has been shipped, customers will receive a tracking number via email.

  • It is the customer’s responsibility to monitor their shipment and contact the courier for any delivery issues.

1.4. Delivery Issues

  • If a package is marked as delivered but has not been received, customers must contact the courier service directly.

  • We are not responsible for lost or stolen packages after they have been marked as delivered.

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2. Refund Policy

2.1. No Refunds or Returns Policy

  • All sales are final, and we do not accept returns or refunds unless:

    • The received product is damaged or has a manufacturing defect.

    • The product received does not match the order placed.

2.2. Reporting an Issue

  • Customers must report any issues within 15 business days after receiving the order.

  • To request a refund or replacement, customers must provide:

    • Order number

    • Photos or videos of the defective/damaged item

    • Description of the issue

2.3. Refund or Replacement Process

  • Once the claim is reviewed and approved, we may offer:

    • A replacement of the same product (if available).

    • A partial or full refund, depending on the issue.

  • Refunds will be issued via the original payment method within 15 business days.

2.4. Non-Refundable Items

  • Products that have been used, opened, or altered.

  • Orders with incorrect shipping information provided by the customer.

  • Items damaged due to misuse or improper handling.

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